FEF Complaints Procedure申诉程序   FWF believes that the best grievance procedure is one that is fair and effective – and local.   While it would be ideal that companies’ efforts would ensure good conditions, the reality is not there yet. What’s more, workers often lack access to fair and effective complaints channels locally.   FWF’s complaints procedure serves as a safety net. It is designed to ensure workers in member companies’ supply chains always have recourse in instances of noncompliance- but only in instances where workers are not able to access local grievance systems. FWF’s system only applies when other options, such as factory grievance systems or local labour courts, are notfair, effective, and accessible.   In every country where it is active, FWF has a local complaints handler. This ensures that workers making products for FWF affiliates can safely and fairly seek redress for violations of the Code.   For a complaints system to be effective, workers need access to it. FWF complaints handlers therefore need to possess key skills and competencies.   All FWF complaints handlers…   ...are accessible: Because they are based locally, they can be reached in the time zone and on a local number. In most cases, complaints handlers are also the worker interviewer during audits, which means workers have seen them and can put a face to the name on the information sheet.   ...can understand: They speak the local language(s) and English, allowing them to follow up on details with workers, FWF staff, and FWF affiliates. This means better and faster follow up.   ...are trustworthy: Handlers are usually female representatives from labour or women’s NGOs. They are able to communicate with workers in a way that enhances trust. 肯达信企业管理顾问有限公司成立于2000年，专业从事验厂咨询、ISO/TS16949、OHSAS18001、HSE、QHSE、QC080000（ROHS）、TQM、ISO9001、FSC/COC 、HACCP(ISO22000)、QS、ISO20000、ISO27001、ITIL、TL9000、ISO13485、BRC、WRC、FLA、SA8000、ICTI、WRAP、ETI、BSCI、C-TPAT、GMPC、GMP等国际认证咨询以及各类客户验厂咨询、企业管理咨询、管理培训及职业技术职称资格考核培训。    更多相关详情咨询请联更多相关详情咨询请联系肯达信企业管理顾问有限公司，我们将为您提供最专业的咨询和辅导，包您一次性无忧通过！